Beginning my call to WaMu, a pleasant female voice asks me for my debit card number and my SSN’s last 4 digits. I punch them in, knowing that I’ll have to read them off again to a rep later.
The voice then says, “All of our representatives are busy now. Please hold for the next available representative.”
A soft click.
LOUD DISTORTED MUSIC BLARES FROM THE EARPIECE SOUNDS LIKE CLASSICAL AND NEW AGE HAD BASTARD CHILD HAVE TO HOLD PHONE AWAY FROM HEAD GOES ON FOR A COUPLE OF MINUTES
Sudden silence. Oh! They’ve taken my call! I listen closely, pressing the phone against my ear.
A pleasant female voice very quietly chirps, “Thank you for holding. A representative will be with you shortly.”
LOUD DISTORTED MUSIC HITS EAR LIKE HEAD IS PUNCHING BAG YANK THE PHONE AWAY IN DISGUST OH THE TRICKERY IT GOES ON AND ON
Sudden silence. Oh! They’ve taken my call……
This repeats for about 20 minutes. When my call is finally taken, the makes me read out my debit card number and SSN/DOB as expected. She then solves my problem in less than 2 minutes.
Ah, the miracle of modern customer service. It’s as if WaMu wants to punish you for calling in!